Warranty/ Refund / Return Policies
Otithii.com gives priority to the safety and security of customers through various warranty facilities such as Brand Warranty, International Warranty, Service Warranty and Parts Warranty.
All these warranty facilities ensure you limited warranty rights from Otithii.com, or the manufacturer company, or the brand, for the duration specified on the product description page and warranty Time Period starts on the date of purchase from Otithii.com. The limited warranty applies to the physical product, and only for physical products, purchased from Online Shop Otithii.com.
We highly recommend you to check the table below before you make any purchase from us and before claiming any warranty issue you’re obliged to show invoice copy. It simplified how you can claim warranty of your purchased product from Otithii.com. Your warranty will be accepted under these terms and conditions and we’ll decide if you’re eligible or not to claim any warranty. Your product may be eligible for refund or replacement depending on the product category and condition. If your product is eligible for a refund, you can choose your preferred refund method based on the table below.
|If your product is defective/ damaged/
at the time of delivery
|√||√||Otithii.com||Free Return/ Cash Back||Please capture photo or record a video before unpack your ordered package for claiming any defect issues or damaged products. In this case,
customers are requested to inform us within 24 hours from the period of delivery. The product And Product Package must be unused, unworn, unwashed and without any flaws.
N.B: We reserve the right to send it back to you.
|Wrong Product Shipped by Otithii.com/ Seller||√||×||Otithii.com /Seller||Exchangeable||The product must be in intact condition if we find the product unsealed then
the warranty will void.
|7 Days Replacement||√||×||Otithii.com||Exchangeable/ Adjustable
||Otithii.com offers 7 days replacement warranty in all purchased
products. If customers find any issues with the product during this warranty period, customer can return the product unless the product is physically damaged (e.g. broken, scratched, burnt, wet, etc. or failed to follow
the product instructions or failure to perform preventive maintenance.
|Brand Warranty||√||×||Related Product Brand||Service Warranty||To claim this type of warranty, customers are requested to contact related
product brands. Otithii.com won’t be responsible for
such warranty. If customers need any help regarding brand warranty issues, we’ll be glad to assist them.
|If a product is returned to us by
customer in an inadequate condition (e.g. incomplete, missing accessories
|×||×||N/A||N/A||If we get the product in physically damaged (e.g. broken, scratched, burnt,
wet, altered, modified condition, etc.)
or repaired by a party that is not authorized by us, In that case, Otithii.com will not provide any kind of warranty for such poor condition.
|Issues Solution/ Possible Review Time||Depends||Depends||Otithii.com / Related Brand||Return/Refund/Exchange/ Cash Voucher||We give the best solution to our customers when they claim any kind of issue. If your claim meets section no. 5 then we’ll review your
claim. Sometimes a decision may take up to 3-15 days.
|International Warranty||×||×||Manufacturer||Service Warranty||Otithii.com will not responsible for this kind of warranty. Customer is
requested to contact personally with the manufacturer or related product brand.
|Stock & Supplier Issues||√||√||Otithii.com||Refund/Exchange||If
Otithii.com fails to deliver any paid order due to insufficient stock or supplier issues, customers will get a refund in various ways. If the Customer Payment method is:
Through bank transfer/ cheque refund in 3 to 5 days.
Through bKash payment- refund in 3 to 5 days.
Through Debit/ Credit card-refund in 7 to 15 days.
|Refund, Exchange,Replacement||√||√||Otithii.com||Any||If we can resolve customer’s complaints according to our section no.6then customers will get whether a refund or exchange/ replacement.